Frequently Asked Questions

Find a Missing Item from Your Package . If you received your package and an item is missing, do the following: Next to the image of your item, confirm the status of the order as to whether this has changed to delivered . If this has not indicated as shipped, then your order must still be in processing mode. Note: If your item is missing a part, contact us for assistance.

The Standard Carriers accepts mobile payments such as Mpesa and major credit cards such as Visa and Mastercard. We also accept payments on delivery options.

If your address isn't covered for delivery or if a payment discrepancy arises, we may issue a refund to your account after deducting applicable charges. In the event of delivering an incorrect or damaged item caused by us, we'll replace it at no extra cost. Customers must inform the delivery driver of any issues upon receipt. Once the order is accepted and signed for, ownership transfers, and returns cannot be accepted by The Standard Group Carrier.

We prioritize fast and efficient shipping year-round, including for millions of items available for One-Day and Same-Day Delivery. Our continuous improvements in logistics, transportation, and supply chain processes, along with strict health and safety measures, ensure the protection of our associates while meeting demand and enhancing delivery speeds.