Thank you for shopping at Digger Shop! We are committed to ensuring your satisfaction with our products and services. If you're not fully satisfied with your purchase, we're here to help with a straightforward return process.
1. Return Eligibility - Items must be returned within 30 days of the purchase date. - Products should be unused, in their original packaging, and in the same condition as when received. - Certain items, such as clearance items, gift cards, and personalized products, are non-refundable.
2. Return Process - Contact Us: Reach out to our customer service team at [email protected] or call us at [phone number] to initiate a return. - Prepare the Package: Include the original receipt or proof of purchase along with the items in their original packaging. - Shipping Your Return: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service.
3. Refunds - Once we receive your returned item, we will inspect it and notify you of the status of your refund. - If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. - Note: Shipping fees are non-refundable.
4. Exchanges - We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us to arrange for a replacement.
5. Damaged or Defective Products
- If you receive a product that is damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We will cover the return shipping costs for defective items.
6. Contact Information

For further assistance, feel free to reach us at: - Email: [email protected] - Phone: +254719012111 - Customer Service Hours: [8:00 AM-5:00 PM]